Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. This Return and Exchange Policy outlines the procedures and terms for returning or exchanging items purchased from our online store. Please review these guidelines carefully before initiating a return or exchange.

Definitions:
In this policy, “Client,” “You,” and “Your” refer to users accessing and complying with the terms and conditions of our website. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our website. “Party,” “Parties,” or “Us” include both the Client and ourselves, and these terms involve the mutual agreement and payment processes needed to support the Client in accordance with our jurisdiction.

Inspection upon Receipt:
Upon delivery, please:

  • Verify the accuracy of the products received.
  • Inspect the products for any defects or damages.
  • Report any damages within 24 hours to qualify for a replacement.

Note: There may be minor differences between the product images on the website and the items you receive. Please review the product descriptions and sizing guidelines on our website carefully before ordering.

Return and Exchange Criteria:
Returns or exchanges for reasons such as size, color, or design preference, or for products that have been used, are not accepted. If you’re dissatisfied with your choice, we encourage placing a new order with your updated preferences.

  1. Eligibility for Returns:
    You may be eligible for a return if:
  • You received a defective, damaged, or incorrect item.
  • You adhere to all conditions outlined in this policy.
  1. Non-Returnable Items:
    Generally, the following items cannot be returned unless they are defective or damaged upon delivery:
  • Items that have been used, washed, or altered.
  • Items missing their original packaging, tags, or accessories.
  • Limited edition or special promotional items.
  • Customized or personalized items.

Return and Exchange Process:

  1. Contact Us: To initiate a return or exchange, contact our customer support team within 24 hours of receiving your order. Provide your order details and a clear description of the issue, including photos of the defective or damaged item.
  2. Return Authorization: Our team will guide you through the process and provide a Return Authorization (RA) number. Please do not send back any items without this number.
  3. Return Shipping: For eligible returns or exchanges due to defects, damages, or incorrect delivery, we will provide a prepaid shipping label or arrange for pickup. Follow the instructions from our support team.
  4. Return Claim Approval: Items must be returned in their original condition, including all packaging and accessories. They should be securely packaged and returned within 15 days of delivery along with the original invoice.
  5. Return Claim Processing: Once your return is inspected and approved, we will notify you. If approved, a refund will be processed to your original payment method within a set number of days.

*Please note, customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.

Contact Us:
If you have any questions or concerns regarding our Return and Exchange Policy, please don’t hesitate to contact us. Our customer support team is here to assist you and provide any necessary information.