Thank you for choosing our online store. We strive to ensure your satisfaction with every purchase. Below are the guidelines for our Refund and Replacement Policy, which include procedures for handling damaged products, missing items, and non-refundable items. Please review these terms carefully.

Order Cancellation

  • Orders can be canceled within 24 hours from the time of placement.

Damaged Products

  • If you receive a damaged product, you are eligible for a refund. Please contact our Customer Support Team immediately after receiving the damaged item at [support email].
  • Provide the order number and detailed information about the damage, including photos if possible.
  • We will review the details and, upon verification, process a refund of the product’s purchase price within 5-7 business days, excluding a $30 USD shipping fee.
  • Note: The initial shipping charges are non-refundable, and a flat shipping fee of $30 will be deducted from the refund amount.

Missing Products

  • If any items are missing from your order, contact our customer service within 24 hours of delivery.
  • We will investigate the matter and take appropriate actions to ensure you receive the missing item.

Restocking Fee

  • A restocking fee of 10% applies to refunds for products returned for reasons other than damage. This fee covers handling, processing, and restocking costs.


  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the refund process described above and place a new order for the desired item.

Non-Refundable Items

  • Items not eligible for refund include those that do not meet your expectations or do not fit as desired, except in cases of damaged products or items not received.
  • We encourage you to review product details thoroughly before making a purchase.

Contact Us

  • If you have any questions or concerns regarding our Refund and Replacement Policy, please reach out to our Customer Support Team at

Policy Updates

  • This policy may be updated periodically. For the most current version, please visit our website or contact our Customer Support Team.

By purchasing from our store, you acknowledge and agree to these terms.